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title: Surveys and Feedback
slug: citsmart-8-en/surveys-and-feedback
description: Learn about a platform that offers advanced features for evaluating user satisfaction and conducting surveys. Discover how this platform enables seamless communication through email and the Service Portal, streamlining the search process.
docTags: 
createdAt: 2022-01-21T17:16:18.000Z
---

The platform has mechanisms to measure the satisfaction of users who are using a service. The survey functionality allows you to apply surveys to users in different contexts. 

In addition, it is possible to promote searches by sending notifications via e-mail or on the Service Portal (Smart Portal).