---
title: Suspend and Reactivate Multiple Tickets
slug: citsmart-8-en/suspend-and-reactivate-multiple-tickets
description: Learn how to efficiently suspend or reactivate multiple tickets at once with this document. Discover the required permissions and steps for suspending tickets, including applying filters like contract, requester, group, and justification. Furthermore, fin
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows the suspension or reactivation of multiple tickets at the same time.

## Before getting started

- [x] Make sure to have previously register
  ed the ticket and to have permission to suspend or reactivate multiple tickets.
- [x] Also, previously register the contract, employee, group, and ticket
   justification.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the icon “**Options**” located in the top right corner of the screen
    and in "**Suspension/Reactivation**":
   - To suspend multiples ticket, select this option in the first field of
      the window opened, and complete the filters with the requests that will
      be suspended, such as the contract, the requester (the responsible for the request
      the suspension - this field filters the ticket that the requester is),
      group, justification, and its complement. After giving the information,
      click on "**Suspend**" to perform the operation;
   - To reactivate multiple tickets, select the option "**Reactivate
      Request**", complete the fields necessary, such as contract, the requester
      and the group responsible for the attendance of tickets that will be
      suspended, and then click on "**Reactivate**" to perform the operation.