---
title: Suspend Ticket
slug: citsmart-8-en/suspend-ticket
description: Learn how to efficiently manage tickets by following a simple step-by-step process. This document provides guidance on suspending attendance for improved efficiency. Gain permission, register justifications, access the Ticket Management functionality, sel
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

After creating a ticket, it is possible to manage its steps, including suspending the attendance, making the process more efficient.

## Before getting started

- [x] Make sure to have permission for this action, in
   addition to having previously registered the justification of suspension.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Select or search for the ticket;
3. Click on the ticket, select the button “**More Options**” and choose the option
    "**Suspend**".

## What to do next

Verify on the page if the related tickets have the status "**suspended**".