---
title: User Guide - CITSmart Experience Mobile Application - IOS
slug: citsmart-8-en/user-guide-citsmart-experience-mobile-application-ios
description: Learn how to install, configure, and utilize the CITSmart Experience mobile app on Android and iOS devices with this comprehensive guide. Benefit from features like location-based service targeting, request filtering, and viewing service request details. 
docTags: 
createdAt: 2022-01-21T15:58:33.000Z
---

This document is intended to <font color="#3b9f0f">**provide guidance for installing, configuring, and using the**</font> <font color="#3b9f0f">**CITSmart** </font>**Experience mobile application**, available on both Android and iOS platforms.

The Experience application offers ease of service, targeting where the request is located, filtering of personal and workgroup requests, viewing the details of a service request, among many other possible features due to page rendering and responsive layout.

## Before getting started

To use the Experience application, it is necessary:

- [x] To create a menu with the options that can be accessed.

## Procedure

1. Install the **Experience&#x20;**&#x61;pplication from an online store (App Store or Play Store);
2. To create a connection, click on "**Add**" or "**Add Connection**";
3. The "**New Connection**" screen to register the connection will appear;
4. After entering the data of the connection you want, click on "**Save**";
5. After the connection is added, the list of created connections will appear. To change a connection, just select and hold the connection and make the change;
6. Log with the user and password used in the <font color="#3b9f0f">**CITSmart** </font>web;
7. After connecting, it will appear on the screen with the menu of available features.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

If the device is changed, this connection must be deleted.
:::