---
title: User Guide - CITSmart Experience Mobile Application
slug: citsmart-8-en/user-guide-citsmart-experience-mobile-application
description: Learn how to install, configure, and utilize the CITSmart Experience mobile app on Android and iOS platforms with this helpful document. Discover its features such as request filtering, detailed service request viewing, and a responsive layout. Find out h
docTags:
createdAt: 2022-01-21T15:58:33.000Z
---
This document is intended to **provide guidance for installing, configuring, and using the** **CITSmart** **Experience mobile application**, available on both Android and iOS platforms.
The Experience application offers ease of service, targeting where the request is located, filtering of personal and workgroup requests, viewing the details of a service request, among many other possible features due to page rendering and responsive layout.
## Before getting started
To use the Experience application, it is necessary:
- [x] To create the menu with the options that can be accessed.
## Procedure
1. Install the **Experience **application natively from an online store (App Store or Play Store);
2. Click on "**Connections**":
3. The system will open the screen to Configure the Connection:
4. If there is already a configuration registered, the user can edit it;
5. To create a new connection, click on "**+**";
6. The "**New Connection**" screen to register the connection will appear;
7. After entering the data of the connection you want, click on "**Save**";
8. After the connection is added, the list of created connections will appear. To change a connection, just select and hold the connection and make the change;
9. Log with the user and password used in the **CITSmart** web;
10. After connecting, it will appear on the screen with the menu of available features.
:::hint{type="warning"}
⚠️ **Attention****! **
If the device is changed, this connection must be deleted.
:::