---
title: Using Smart Analytics (BI) to generate Reports
slug: citsmart-8-en/using-smart-analytics-bi-to-generate-reports
description: Improve Business Intelligence with CITSmart Analytics, a powerful BI solution for analyzing data in CITSmart. Create visually appealing graphs, dashboards, and tables with registered data by installing and configuring the BI application. Access the functi
docTags: 
createdAt: 2022-01-21T17:15:14.000Z
---

According to Wikipedia, **Business Intelligence** "comprises the strategies and
 technologies used by enterprises for the data analysis of business information.
 BI technologies provide historical, current, and predictive views of business
 operations".

<font color="#3b9f0f">**CITSmart** </font>**Analytics&#x20;**&#x69;s the BI solution for <font color="#3b9f0f">**CITSmart** </font>data analysis.
&#x20;With this feature, you can create numerous graphs, dashboards, and tables with
&#x20;data information registered in the instance.

## Before getting started

- [x] It is necessary to have the BI application installed, configured, and communicable
  &#x20;with your CITSmart instance.

## Procedure

1. Access the functionality through the main menu `Processes > Reports > Smart Analytics`;
2. Select one potion in the tab **Cubes** (default: Change Requests, Releases,
   Tickets);
3. In the **Measures** tab, select a type of measure to use in the report, when
   &#x20;clicking on it, it will be added to the **Measure** field of the dashboard;
4. In the **Dimensions&#x20;**&#x74;ab, it is available the options that will serve as a database
   &#x20;of the report. Select and drag an option into one of the boxes of measurements and
   &#x20;dimensions on the dashboard: Columns, Rows, and Filters;
5. On the right side of the dashboard, you can configure the report in several table and chart formats;
6. To change the position of the measurement units in the table/graph, click on the detail button available in each dashboard measurement box;
7. To export the report, click on "**Export**" and select the (PNG and PDF) format;
8. After finishing the report, click on “**Save query**”.

### Units available

| **Dimension**               | **Objective**                                                    |
| --------------------------- | ---------------------------------------------------------------- |
| **Activity**                | It presents the activities that were created within the instance |
| **Date**                    | Provides day, month, year, bimester, quarter, semester           |
| **Executor Group**          | Group Code/ID, name of executor group                            |
| **Group Solver**            | Code/ID, name of solver group                                    |
| **Locality**                | It presents the location of the requester                        |
| **Priority**                | It presents the ticket priority                                  |
| **Requester**               | It presents the name of the requester                            |
| **Responsible**             | It presents the name of responsible                              |
| **SLA Status**              | It presents SLA status                                           |
| **Service Level Agreement** | It presents code/ID and SLA                                      |
| **Source**                  | It presents the source of the attendance                         |
| **Technical**               | It presents the technical name                                   |
| **Ticket Status**           | It presents the code/ID and ticket status                        |
| **Unity**                   | It presents the code/ID and the unit of the requester            |