---
title: Validate and Close the Ticket
slug: citsmart-8-en/validate-and-close-the-ticket
description: Learn how to validate and close tickets with this step-by-step guide. Make sure the ticket is registered and permission is granted. Access the Ticket Management functionality, select the ticket, and click on the "Open" icon. Confirm completion and decide 
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

After attending the ticket, its execution should be validated and the ticket closed.

## Before getting started

- [x] Make sure to have previously registered the ticket and to have permission to validate
   it.

## Procedure

1. Access the functionality of the Ticket Management through the main menu `Processes  > Ticket Management > Ticket`;
2. Click on the ticket you want, then in the icon “**Open**”;
3. Certify that the ticket attendance was done according to what was requested;
4. Click on the "**Option**" button and define the next step:
   - "**Save changes**";
   - "**Send ticket**".