---
title: Verify my Tickets
slug: citsmart-8-en/verify-my-tickets
description: Learn how to access and view a summary of your service requests on the Smart Portal. This document also introduces the "Activate/Deactivate timer" feature, which tracks the time spent and time remaining for attending to each request. Make sure you have re
docTags: 
createdAt: 2022-01-19T23:00:18.000Z
---

This functionality allows providing a summary of the service requests (tickets) made by the user.

Access to the user requests can be done in the Smart Portal, making the query quicker, without the need to enter it into the system.

This screen has the timer called “**Activate/Deactivate timer**”. When activated with a click, it will present a timer about the time spent and the time left to finish the request attendance in the field Remaining item list time.

## Before getting started

- [x] Make sure to have previously registered the service
   request and the configuration item. The CI should be linked to the request.

## Procedure

1. Access the functionality My Requests through the main menu `Processes >
    Request and Incident Management > My Requests`;
2. Enter a specific configuration item or click on "**Search**" to present the list
    of all items registered.