---
title: Workflow & Service Management
slug: citx-en/workflow-and-service-management
docTags: 
createdAt: 2024-08-07T18:05:37.171Z
---

## Workflow & Service Management

4biz Oxygen is a fully web-based platform developed to transform the way companies connect people to digital resources. One of its core platforms is **Workflow & Service Management**, which is entirely based on the concepts of the Information Technology Infrastructure Library (ITIL), a library that standardizes terminology, processes, and practices present in Information Technology environments.

In the 4biz Service Management (ITSM) environment, you will find ease in configuring the management of **ITIL Processes**. Our **4biz** platform holds PINKVerify certification for 16 processes in the ITIL version 3, ensuring integration and correct execution of processes according to the best practices available.

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/1ytI_oTawqockVz0LfX_F_thumbnail-pink-verify-2023-02.jpg" size="36" width="1920" height="709" position="center" alt="PINKVerify Certification" showCaption="false"}

IT processes are not static; they are constantly in motion and undergo rapid changes. To ensure full functionality and integration between processes, the use of **Workflows** is essential.

In 4biz Oxygen, the **Workflow** functionality aims to model your business objectives by describing the steps that need to be executed to achieve these goals through an intelligent digital flow.

In the **Workflow & Service Management** section of our documentation, you will find more information about ITIL processes, workflows, and how to configure them:

[https://docs.run2biz.com/workflow](https://docs.citsmart.com/workflow)