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Platform and Process configuration

General Configuration

General platform configuration and customization

Ticket Management

Ticket Management Process Configuration

Service Level Management

Service Level Management Process Configuration

Portfolio and Service Catalog

Portfolio Management and Service Catalog Process Configuration

Knowledge Management

Knowledge Management Process Configuration

Integrated Management

Configuration and Customization Integrated Management

Platform and Process Using

Ticket Management

Using the ticket Management Process

Event Management

Using the Event Management Process

Release Management

Using the Release Management Process

Continuity Management

Using the Continuity Management Process

Knowledge Management

Using the Knowledge Management Process

Service Level Management

Using the Service Level Management Process