---
title: Analyzing Event Trends
slug: en/analyzing-event-trends
description: Learn how to generate Events Trend Analysis charts by Business Service using data forecasting techniques. This procedure, exclusively available for clients who have deployed the Events module, includes accessing the functionality from the main menu, compl
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This function aims to <font color="#3b9f0f">**generate Events Trend Analysis charts**</font> by Business Service in a given period, in order to analyze the events.&#x20;

Trend analysis consists of using data to forecast future results. This functionality can only be used in instances where the client also deployed the Events module.

## Before getting started

To make the event trend analysis, it is necessary:

- [x] To register a
  &#x20;contract, a service request (ticket);
- [x] Configure the <font color="#3b9f0f">**CITSmart** </font>**Event Monitor**
  &#x20;connection;
- [x] Besides installing and configuring the monitoring tool.

## Procedure

1. Access the functionality event trend analysis through the main menu
   &#x20;`Processes > Request and Incident Management > Trend Analysis`,
   &#x20;**Events&#x20;**&#x74;ab;
2. Complete all mandatory fields;
3. Click on "**Search**";
4. The system will filter and total the events that meet the selected filters,
   &#x20;and will generate four results tabs, for example, **Classification,
   &#x20;Configuration Item, Technical Service&#x20;**&#x61;nd **Business Catalog**;
5. Each result tab will contain a button for generating the trend analysis
   &#x20;chart, which displays the dates that comprise the period reported in the
   &#x20;filters, and the number of occurrences of events on that particular date.
   &#x20;Therefore, to generate the chart for trend analysis of the events by
   classification, CI, technical service, and/or business service, click on
   &#x20;"**Generate Chart**".