Analyzing Service Request Trends

this functionality aims to make an analysis of the requests make an analysis of the requests , based on the critical amount, to identify which items will influence the launch of a new request before getting started to make the trend analysis, it is necessary to register previously a service request (ticket) linked to a contract; in addition to an active contract procedure access the main menu processes > request and incident management > trend analysis , the service requests tab; complete all mandatory fields; click on " search "; each tab will display the results for each type (service, cause, and configuration item) and in each item, two buttons will be displayed; one to create chart of trend analysis , which shows the dates that comprise the reported period and the number of occurrences on that date; and another for create problem , where the problem registration screen will be displayed to save the necessary information of the problem when you choose to register a problem from the service service , the problem registration screen will be displayed with the " description " field completed with the name of the corresponding service; when you choose to register a problem from the cause cause , the problem registration screen will be displayed with the fields " description " and " cause " completed with the description of the corresponding cause; when you choose to register a problem from the configuration item configuration item , the problem registration screen will be displayed with the " description " field completed with information from the corresponding configuration item