---
title: Attending with Remote Support
slug: en/attending-with-remote-support
description: Learn how Ticket Attendance, a remote support product, provides assistance beyond attendance guidance and allows for easy viewing of attendance history for audit purposes. This document outlines the necessary steps to implement Configuration Management an
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

The **Ticket Attendance**, sometimes, can be with the user that cannot solve only with the attendance guidance. So, the product makes available remote support, helping to find some questions.
&#x20;With **Remote Attendance**, it is possible to <font color="#3b9f0f">**see the attendance history of this type**</font>, helping with the information to a possible audit process.

## Before getting started

First of all,&#x20;

- [x] **Configuration Management** needs to be implemented; and&#x20;
- [x] The Inventory
  &#x20;Process must be defined;
- [x] In addition, the Remote Access feature must be configured.;
- [x] Finally, the attendant must have access to the requester's Configuration Item.

## Procedure

1. Access the functionality through the main menu `Processes > Ticket Management  > Ticket`;
2. Select the ticket and click on it and then on "**Open**" to
   &#x20;capture it;
3. Click on the **toggle button** (placed on the upper right side of the screen) and then on
   &#x20;the **Related CI** tab;
4. Search for the configuration item and click on "**Select**";
5. Click on the "**Info**" information button;
6. Click on the "**Remote Access**";
7. Start the remote attendance.