---
title: Auditing a Ticket
slug: en/auditing-a-ticket
description: Learn how to effectively use the audit functionality for ticket management in this comprehensive document. Get step-by-step instructions on registering tickets, obtaining necessary access permissions, and utilizing filters to target specific tickets. Disc
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows to <font color="#3b9f0f">**audit the tickets created**</font>.

## Before getting started

- [x] It is necessary to register previously the tickets and have access permission.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Ticket Management > Ticket`;
2. Click on the first button located on the upper left side of the screen and then
   &#x20;on "**Audit**";
3. Complete the filters to audit the tickets you want;
4. Click on the icon symbolized by a magnifying glass to define the filters
   &#x20;necessary to verify the ticket instances history to audit.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!**

In the **Ticket Management** interface, specifically in the "**Auditing**" item,
&#x20;when trying to configure the audit of an open ticket (define the start and
&#x20;end dates in the filter), the following error may occur: the system will
&#x20;display the "**Invalid Date**" message. This is because the functionality
&#x20;requires that the language set on the system and in the browser used are identical.&#x20;



If this requirement is not observed and this difference occurs in the
&#x20;languages, when auditing the tickets, the system will display a message and
&#x20;will not be able to receive the report you want.
:::