Natively, the following types of platform authentication are possible: 

Learn about the different types of platform authentication methods such as local, LDAP/AD, SSO, and Okta with this informative document. Understand how the local method registers users in the platform's database, while LDAP/AD authentication eliminates ma

Oauth2 Authentication using Keycloak

Registering LDAP Connection

CITSmart auto-login -SSO

Configuring Okta in CITSmart

Authentication

Implementing Password Security Rules

Configuring Service to change Password

Unlocking Users 

Safety Recommendations

Creating Cycle in Calendar

Registering Working Day

Creating Calendar

Registering Countries

Registering Location

Registering Unit

Registering Type of Unit

Language and Region

Importing Employee

Loading Metadata

Importing the Service Portfolio

Registering Spreadsheet Template for Employee Import

Registering Spreadsheet Template for Service Portfolio Import

Data and Import

Data Import Management

Registering Data Import

Registering External Connections

Running Script

Database Tool

Managing Content Indexing

Data Management

Configuring Banner Logo

Customizing Knowledge Portal

Configuring Knowledge Portal Filters

System Customization

Configuring CITSmart Environment

Parametrization - Mobile

Parametrization - Change

Parametrization - Chat

Parametrization - Configuration

Parametrization - E-mail

Parametrization - Knowledge

Parametrization - LDAP

Parametrization - Problem

Parametrization - Release

Parametrization - Smart Portal

Parametrization - System

Parametrization - Telephony

Parametrization - Ticket

Parametrization - VoIP

Parametrization - Work Order

System Parameters

Configuring Mandatory Fields

Registering Domain Item

Registering Domain

Configuring Views

Customizing Fields 

Configuring E-mail Template

Registering E-mail box

Change E-mail Key Fields

Knowledge Base E-mail Key Fields

Problem E-mail Key Fields

Ticket E-mail Key Fields

Configuring E-mail Account

Questionnaires Management

Registering Questionnaire

Registering Ticket Template

Registering Questionnaire Category

Development Guidelines

Graph Mail Project

Service Management Project

Cluster vs Competition

Graph Mail

Automatic Action

Automatic Action via E-mail

Notification Automatic Action 

Problem Automatic Action  

Automatic Actions of Incident/Request/Procedure

Change Automatic Actions

Escalation Automatic Action

Automation

Log's and Auditing 

Mobile

Introduction to Platform Administration

Docs - CITSmart EN

What is CITSmart ?

Introduction to Platform

Release Policy

Release Notes - 2023

Release Notes - 2022

Release Notes - 2021

Release Notes - 2020

Release Notes

Comparison of Versions

Navigation and User Interface

Setting System URL

Creating Access Profile

Employee Registration

Home Panel

Initial Settings

Portfolio and Catalog

Service Level

Release

Demand

Knowledge

Change

Problem

Configuration

Event

Capacity

Availability

Continuity

Service Assets

Financial

Incident and Request

Overview of the Processes 

16 Processes

CITSmart Cloud Architecture

Operational Limits

Architecture

Platform Administration

Reviewing Comments in Knowledge Portal

Knowledge Portal

Experience Center

Service Portals

Smart Portal

Add-Ons

Automation and Operation

Communication and Notification

Contract Management

Mobile and Field Service

Project Management

Reports

Smart Analytics

Social Network

Surveys and Feedback

Additional Features

Fields	Description
Local	This is the standard method of accessing the platform, where users are registered in the tool database.
LDAP/AD	Authentication is the most common form of access to the platform and is geared towards the end customer scenario. It allows you to authenticate to the system without the need to create users manually.
Sing Single On - SSO	This is an alternative to automatic login on the platform. However, it is necessary to have an infrastructure oriented to this service.
Okta	With this method, it is possible to use an available user base in Okta and use it for authentication in a CITSmart instance.