---
title: Automatic Actions of Incident/Request/Procedure
slug: en/automatic-actions-of-incidentrequestprocedure
description: This document highlights the significance of incident management processes in effectively handling events and ensuring uninterrupted service delivery. It outlines essential steps for registering automatic actions for incidents, requests, and procedures. B
docTags: 
createdAt: 2021-10-27T01:08:17.000Z
---

Some events will present **a status where the action appropriate will need to be
 treated by the Incident Management process**, that is, this functionality is
 intended to register the automatic actions of incident/request/procedure. This
 registration will be associated with the automatic actions, where it will be used
&#x20;in the <font color="#3b9f0f">**CITSmart** </font>**Event Managers** registration of **Nagios, Zabbix, Inventory&#x20;**&#x61;nd
&#x20;**Events Correlated**.

The **Event Management** supports the incident management process because it is
&#x20;possible to detect early failures in the service and quickly work to avoid a
&#x20;service unavailability to the end-user.

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and
 deleting automatic actions of incident/request/procedure**</font>.

## Before getting started

To register an automatic action of request/incident/procedure, it is necessary:

- [x] To register previously the unit, group, contract, link group to contract,
  &#x20;associating the requester (employees) already related to this group, to be
  &#x20;listed the contracts and requests related in the request screen;
- [x] To define the
  &#x20;service portfolio, the time of attendance, and periodic activity group.

## Procedure

1. Access the functionality through the main menu `System > Automatic Actions  > Incident/Request/Procedure Actions`;
2. Complete the fields available;
3. Click on "**Save**".