---
title: Canceling Problem
slug: en/canceling-problem
description: Learn how to cancel a registered problem with these step-by-step instructions. Access the problem management menu, choose the problem to cancel, and click on the closure tab, selecting the "Canceled" option. Don't forget to specify the root cause and solu
docTags: 
createdAt: 2021-10-27T19:35:33.000Z
---

This functionality allows <font color="#3b9f0f">**canceling a problem previously registered**</font>.

## Before getting started

- [x] It is necessary to register previously a problem.

## Procedure 

1. Access the main menu `Processes > Problem
    Management > Problem`;
2. Find the problem registration you want to cancel, click on it, and then on
   &#x20;"**Open**";
3. Click on the area "**Review and Closure**" and then on the "<font color="#3b9f0f">**Closure**</font>" tab;
4. Select the "**Canceled**" option ;
5. Select the **Root Cause** and **Solution Category** that best represent
   &#x20;the scenario of cancellation a problem;
6. In the "**Closure**" field, describe the details about the problem cancellation;
7. Click on "**Save and advance flow**" or "**Save and keep current task**" to perform the
   &#x20;operation.