---
title: Canceling Ticket
slug: en/canceling-ticket
description: Learn how to easily cancel a ticket using the Ticket Management functionality. This step-by-step guide walks you through the process, from registering the ticket to selecting it and changing its status to "Canceled." Discover how to provide reasons for ca
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows <font color="#3b9f0f">**canceling the ticket**</font>.

## Before getting started

- [x] It is necessary to register previously the ticket; and&#x20;
- [x] Have permission to cancel
  &#x20;the ticket.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the "**Open**" icon;
3. Change the status of the ticket to "**Canceled**" by clicking on it;
4. In the <font color="#3b9f0f">**Solution Response**</font> field, describe the reasons to be canceled;
5. Click on the "**Operation**" option button and then on “**Save and Forward
   &#x20;Flow**” to save and advance the flow, so the ticket will be canceled. However,
   &#x20;if you want only to save the information registered about the ticket
   &#x20;cancellation and keep the current task, click on the button "**Save and Keep
   &#x20;the Current Task**".