Change
Change Management is the process responsible to evaluate, coordinating and deciding about making change proposals to Configuration Items (CI).
According to ITIL, the main goal of this process is to ensure that changes are made in a controlled way, and being evaluated, prioritized, planned, tested, implanted , and documented.
Changes can be categorized as follows:
- Standard Change;
- Normal Change; and
- Emergency Change.
Categories | Description | Example |
|---|---|---|
Standard Change | Authorized of low risk, it occurs with frequency. It is initiated by a defined trigger that follows a procedure or works instruction to make the activities - well known - have a pre-determined budget. | Install a standard desktop application package. |
Normal Change | Any change in services other than emergency or standard. It follows the policies, deadlines, and procedures defined by the organization. | |
Emergency Change | Changes that need to be done as soon as possible. The Change Management process usually has a specific procedure to handle emergency changes. | Change to resolve a Major Incident or implement a security fix. |