---
title: Configuring Access Permission of Request/Incident Management
slug: en/configuring-access-permission-of-requestincident-management
description: This document provides a step-by-step guide for managing access and permissions in the Request and Incident Management screen. Learn how to register a profile, determine the level of access granted, and customize the actions available to each user. Improv
docTags: 
createdAt: 2021-10-27T20:23:03.000Z
---

The <font color="#3b9f0f">**Access and Permission**</font> functionality allows **defining who will have access to
&#x20;the functionalities of the Request and Incident Management screen**, and what type
&#x20;of access is allowed (**reading, saving**, and/or **deleting**).

## Before getting started

To define the access permissions to the ticket functionalities, it is necessary
:

- [x] To register previously the profile.

## Procedure

1. Access the functionality through the main menu `Access and Permission >
    Incident/Request Management`;
2. Choose the profile access;
3. Click on "**Edit**";
4. To each functionality of the Request/Incident Management, select the actions
   &#x20;(**view, save**, and/or **delete**) that the Profile will be able to make;
5. Click on "**Save**".