---
title: Creating Template of Incident, Request, and Procedure
slug: en/creating-template-of-incident-request-and-procedure
description: Learn how to use the powerful feature that enables users to easily add, modify, and delete templates, simplifying the process of creating new requests. Discover the prerequisites needed, including registering the contract and being linked to the service, 
docTags: 
createdAt: 2021-10-27T20:23:03.000Z
---

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and
 deleting a template to facilitate the opening of a new request**</font>.

## Before getting started

In order to register a ticket template, it is necessary:

- [x] To pre-register the
  &#x20;contract and being linked to the service;&#x20;
- [x] The group and also being linked to the
  &#x20;contract;&#x20;
- [x] The unit and also being linked to the contract;&#x20;
- [x] Have access to the Ticket
  &#x20;Template functionality;&#x20;
- [x] Have the portfolio with the service and request and
  &#x20;incident activities, being linked to the service contract;&#x20;
- [x] Have the time of
  &#x20;attendance of the request and incident activities defined;&#x20;
- [x] The requester must be
  &#x20;included in the group that is linked to the contract so that it is possible to
  &#x20;register the request and configure parameter 9.

## Procedure

1. Access the Incidents/Requests/Procedures Template functionality through the
   &#x20;main menu `Processes > Request and Incident Management > Ticket model`;
2. Complete all mandatory fields;
3. Click on "**Save**".