--- title: Delegating Ticket slug: en/delegating-ticket description: Get expert insights on the Delegate Ticket option, enabling users to assign ticket execution to other individuals or groups, as outlined in this document. With the necessary permissions and configuration, access Ticket Management, pinpoint the ticket, cli docTags: createdAt: 2021-10-27T20:28:47.000Z --- The option of **Delegate Ticket** allows **charging the execution of a ticket** to a user or group you want. Obligatory, it will be only possible to delegate the responsibility to groups to which the person who is delegating belongs, which occurs when opting for a user (it will be only authorized for members of the groups to which the incumbent is part of). ## Before getting started To delegate a ticket, it is necessary: - [x] To have permission to execute it; and - [x] To configure the option of Delegation in the flow linked to the ticket. ## Procedure 1. Access the **Ticket Management** functionality through the main menu `Processes > Request and Incident Management > Service Request and Incident`; 2. Click on the ticket you want, select the "**More Options**" button, and then on "**Delegate**"; 3. Select the user/group; 4. Justify your choice.