---
title: Escalation Automatic Action
slug: en/escalation-automatic-action
description: Learn how to use the scheduling action functionality to create an escalation rule with ease. Discover how this feature empowers users to include, change, and delete automatic actions for escalation. Access this efficient functionality through the main men
docTags: 
createdAt: 2021-10-27T01:08:17.000Z
---

This functionality has the objective of **scheduling action**. It will be the complement to create an escalation rule. 

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and
 deleting escalation automatic action**</font>.

## Procedure

1. To access click on the main menu `System > Automatic Actions > Escalation
    Actions`;
2. Click on "**New**";
3. Complete the fields available;
4. Click on "**Save**".