---
title: Implementing the way of sending E-mail to Reclassified Ticket
slug: en/implementing-the-way-of-sending-e-mail-to-reclassified-ticket
description: Learn how to easily implement a feature that enables the sending of reclassified ticket emails with this comprehensive document. Discover how to create personalized email templates for reclassified tickets, whether it's in the flow or the portfolio. Follo
docTags: 
createdAt: 2021-10-27T18:55:44.000Z
---

This document <font color="#3b9f0f">**allows implementing the way of sending e-mails to the reclassified ticket**</font>**.&#x20;**&#x54;hus the reclassified tickets will have their own template of e-mail to be sent to the requester.

Therefore, the reclassification can be done in the portfolio and not only in the flow.

The reclassification e-mail template of an incident or request is informed in the portfolio.

## Before getting started

- [x] It is necessary to have registered the reclassification e-mail template; and&#x20;
- [x] Have
  &#x20;to be of type incident or request.

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and
    Catalog Management > Portfolio`;
2. Choose the portfolio and click on "**Advance**";
3. Choose the service and click on "**Advance**";
4. Click on the tab <font color="#3b9f0f">**Contracts**</font>;
5. Choose the contract and click on "**Advance**";
6. Choose the tab <font color="#3b9f0f">**Requests** </font>or <font color="#3b9f0f">**Incidents**</font>;
7. Choose the activity and click on "**Edit**";
8. In the "**Template of E-mail Reclassification**" field, choose the previously registered template
   ;
9. Click on "**Save**".

## What to do next

Access the ticket you want and make the reclassification.