---
title: Improvement Plan
slug: en/improvement-plan
description: Learn how to effectively utilize a Service Improvement Plan (SIP) to track and implement process or IT service enhancements. Discover the benefits of using SIP, such as the ability to record improvements and generate comprehensive reports. This document p
docTags: 
createdAt: 2021-10-27T19:00:07.000Z
---

According to ITIL, a <font color="#3b9f0f">**Service Improvement Plan**</font> <font color="#3b9f0f">**(SIP)**</font>, is a formal plan to implement improvements in a process or IT service, registering the needs or opportunities identified.

In this functionality, it is possible to **register all expected benefits with the improvement and also create reports,** allowing its print.

This feature provides a variety of actions, such as <font color="#3b9f0f">**including, changing, and deleting an improvement plan**</font>.

## Before getting started

To set an improvement plan, it is necessary:

- [x] To register previously the provider
  &#x20;and contract.

## Procedure

1. Access the Improvement Plan functionality through the main menu `Processes >
    Service Level Management > Improvement Plan`;
2. Complete all mandatory fields, and choose the provider of the contract;
3. Click on "**Save**";
4. After registering the improvement, click on "**Objective Registration**"
5. Complete all mandatory fields, and the others if necessary;
6. Click on "**Save**".