---
title: Knowledge Portal
slug: en/knowledge-portal
description: Improve knowledge management and user experience with the Knowledge Portal. Access relevant information, register new knowledge, and stay up-to-date with a dynamic and user-friendly interface. Featuring folders, service portal, search field, and options f
docTags:
createdAt: 2021-10-27T17:11:46.000Z
---
The **Knowledge Portal** is one of the main screens of the solution, which aims to **provide relevant information that allows the operator** (user or administrator) to **understand and apply certain knowledge**.
It also enables it to register new knowledge in order to make the portal dynamic and up-to-date.
## Main Screen[](https://synonyms.reverso.net/synonym//en/main%20screen)[](https://context.reverso.net/translation/portuguese-english/Tela+Principal?utm_source=reversoweb\&utm_medium=contextresults\&utm_campaign=resultpage)
1. ******Folders\:** displays the folders that the logged-in user has access to view the knowledge of the same;
2. ******Services Portal\:** clicking on the option will display one of the main screens of the product, the Service Portal (**Smart Portal**);
3. ******System\:** clicking on the option allows entering the system;
4. ******Identification of the user logged in\:** when clicking the option, the functions to change the access password and exit the portal are displayed;
5. ******Field of Search\:** allows the search for knowledge;
6. ******Favorites\:** the knowledge that has been marked as favorite by the user of the logged in
7. ******Liked\:** the knowledge that was created by the logged-in user
8. ******Indicated\:** knowledge indicated to the user, referring to the most accessed system features.
:::BlockQuote
**For example**, the user logged in always accesses the "**Service Request**" functionality, when it enters the Knowledge Portal, the system will indicate the knowledge regarding the functionality.
:::
9\. **Add Knowledge\:** allows the user logged in to post new knowledge in the Knowledge Base.
***
## Secondary Screen
1. Search field;
2. Shows the total knowledge;
3. Shows filters to find the knowledge, refining the initial search by selecting one of the options;
4. Relation of knowledge found.
:::hint{type="info"}
🖊 **Note****: **The resulting list is mounted according to certain (configurable) comparison priorities. By default, any resulting list will be assembled by comparing the searched text with (in this order):
**a) content of knowledge
**
**
b) title
**
**
c) attachments
**
**
d) keywords (Tags)**
:::
After finding the desired knowledge, click on the title to view the content:
1. Knowledge Title;
2. Icon for favoring the knowledge to be related in the main page of the Knowledge Portal;
3. Icon to view which ITIL modules knowledge is linked to;
4. Icon to leave a comment about the knowledge;
5. Icon to print a knowledge;
6. Path of folders and sub-folders to get to this knowledge (bread crumb);
7. List for access to versions of knowledge;
8. List of files attached to knowledge;
9. Content of knowledge;
10. Icons to register a "like" or "unlike" about knowledge;
11. Number of comments, views, name of who created the knowledge, date and time of your last modification;
12. Quantitative knowledge assessment strategy (one note), which will range from 1 to 5, depending on the star marked;
13. Place where users can register their comments;
14. Place where all the knowledge that has been related to the visualized knowledge will be listed;
15. Icon to contribute to the knowledge management of the organization, that is, the way the user has to create (propose) a new knowledge.