---
title: Locating a Ticket
slug: en/locating-a-ticket
description: Learn how to efficiently use the search function on the ticket list screen to locate desired items by ticket number or task name. This comprehensive guide ensures that your search is successful, taking into account various permission rules such as executi
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

The ticket list screen sometimes can **bring an extensive relation of items**. The search field allows <font color="#3b9f0f">**a quick directing to the item you want**</font>, through its number or task name.

## Before getting started

- [x] It is necessary that more than one ticket registered to the search field returns the
  &#x20;results.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the search field.

:::hint{type="success"}
✅ <u>**Rule**</u>**:&#x20;**&#x54;he search effectiveness depends on the following of some rules of permission
&#x20;by the filter, such as execution, delegation, monitoring, visualization, user
&#x20;groups, contract links, units, and logged-in collaborators.
:::