---
title: Notification through delegated E-mail Ticket
slug: en/notification-through-delegated-e-mail-ticket
description: Learn how to enable email sending from a delegated ticket with this comprehensive document. Register an email template, utilize specific keys in the email body, and follow step-by-step instructions to access the functionality through the main menu. Select
docTags: 
createdAt: 2021-10-27T20:23:03.000Z
---

This document allows <font color="#3b9f0f">**implementing the way of sending e-mail**</font> from a delegated ticket,
&#x20;so the delegated tickets will have an email template to send to the technician.

## Before getting started

- [x] An e-mail template must have been registered previously; and
- [x] The keys to using in the body of your text should be the following:

```html
${IDSERVICEREQUEST}

${SERVICENAME}

${REQUESTERNAME}

${DESCRIPTION}
```

## Procedure

1. Access the functionality through the main menu `Processes > Portfolio and
    Catalog Management > Portfolio`;
2. Choose a portfolio and click on "**Advance**";
3. Choose a service and click on "**Advance**";
4. Click on <font color="#3b9f0f">**Contracts**</font>;
5. Select the contract and click on "**Advance**";
6. Click on the <font color="#3b9f0f">**Requests** </font>tab and click on "**Edit**";
7. Choose the activity;
8. In the field **E-mail Template Delegation,&#x20;**&#x63;hoose by the previously
   &#x20;registered e-mail template;
9. Click on "**Save**".
10. In the **parametrization screen**, enable the **parameters 438** (inform the e-mail template for delegation) and **439&#x20;**(option "**YES**");
11. In the **group registration screen**, in the "**Employees**" field, select the checkbox "**E-mail**" for the people that will receive the e-mail of that group.