---
title: Problem E-mail Key Fields
slug: en/problem-e-mail-key-fields
description: Enhance Problem-Related Emails with Key Fields | Improve communication with problem-related email templates using key fields such as correct and incorrect actions, contract details, deadlines, contact information, problem description, and more. Insert the
docTags: 
createdAt: 2021-10-27T01:02:24.000Z
---

This document is intended to<font color="#3b9f0f"> **provide a list of the key fields**</font> available for the
&#x20;problem-related email template registration.

## List of Key Fields

- [x] The following key fields are listed below for insertion into the problem-related
  &#x20;e-mail template record:

| **Key Fields**                     | **Description**                                                                                                                    |
| ---------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------- |
| **$&#x7B;CORRECTACTIONS}**         | Actions Taken Correctly. Inform the description of the actions performed correctly regarding the review of a serious problem.      |
| **$&#x7B;INCORRECTACTIONS}**       | Actions Taken Incorrectly. Inform the description of actions performed incorrectly regarding serious problem review.               |
| **$&#x7B;CONTRACT}**               | Contract agreement. Inform the name of the contract regarding the problem record.                                                  |
| **$&#x7B;CAPTUREDATETIME}**        | Date and Time of Starting the Problem Log. Inform the date and time the problem was logged.                                        |
| **$&#x7B;ENDDATETIME}**            | Date and Time of Problem Completion. Inform the date and time when the problem was terminated.                                     |
| **$&#x7B;DEADLINE}**               | Limit Time to Answer the Problem. Inform the deadline (date and time) to attend to the problem.                                    |
| **$&#x7B;DEADLINETOSOLVE}**        | Deadline to Solve/Work around the problem. Report the deadline to solve/work around the problem.                                   |
| **$&#x7B;DESCRIPTION}**            | Problem description. Inform the description of the problem.                                                                        |
| **$&#x7B;DIAGNOSTIC}**             | Diagnosis of the Problem. Report the description of the problem diagnosis.                                                         |
| **$&#x7B;CONTACTEMAIL}**           | Contact E-mail. Inform the contact's e-mail address.                                                                               |
| **$&#x7B;CURRENTPHASEID}**         | Current problem identification situation. Inform the current situation of the identification (phase) in which the problem is.      |
| **$&#x7B;CLOSURE}**                | Closing the Problem. Report the description of the problem closure.                                                                |
| **$&#x7B;PROBLEMID}**              | The issue Identification Number. Inform the identification number of the problem record.                                           |
| **$&#x7B;IMPACT}**                 | Impact of the Problem. Inform the identification of the impact of the problem.                                                     |
| **$&#x7B;SATISFACTIONSURVEYLINK}** | Link to the satisfaction survey. Inform the link to evaluate the problem.                                                          |
| **$&#x7B;FUTUREIMPROVEMENTS}**     | Possible Future Improvements. Inform the description of possible future improvements regarding serious problem review.             |
| **$&#x7B;ASSOCIATEDERRORMESSAGE}** | Associated Error Message. Report the associated error message that was described in the evaluation and diagnosis of the problem.   |
| **$&#x7B;CONTACTNAME}**            | Contact name. Please provide the name of the requestor for contact.                                                                |
| **$&#x7B;CURRENTGROUP}**           | Executor Group. Inform the name of the executing group of the problem.                                                             |
| **$&#x7B;DEADLINEHH}**             | Deadline (hours) for Answering the Problem. Inform the deadline for attending to the problem.                                      |
| **$&#x7B;PRIORITY}**               | Priority. Inform the priority of the problem.                                                                                      |
| **$&#x7B;PROACTIVEREACTIVE}**      | Problem Management. Inform problem management (proactive or reactive).                                                             |
| **$&#x7B;PROBLEMRECURRENCE}**      | Recurrence of the problem. Inform the description of how to prevent recurrence of the problem concerning the major problem review. |
| **$&#x7B;THIRDRESPONSIBILITY}**    | Liability of Third Parties. Inform the description of third-party liability regarding serious problem review.                      |
| **$&#x7B;OWNERNAME}**              | Responsible for the Problem Answer. Inform the person in charge of the problem.                                                    |
| **$&#x7B;SEVERITY}**               | The severity of the problem. Inform the description of the severity of the problem.                                                |
| **$&#x7B;REQUESTERNAME}**          | Name of Applicant. Inform the name of the requestor of the problem record.                                                         |
| **$&#x7B;DEFINITIVESOLUTION}**     | Description of the Definitive Solution. Tell the description of the definitive solution of the problem.                            |
| **$&#x7B;STATUSDESCRIPTION}**      | Status of the Problem. Tell you the status of the problem.                                                                         |
| **$&#x7B;TITLE}**                  | Problem Title. Inform the title of the problem that was registered.                                                                |
| **$&#x7B;URGENCY}**                | The Urgency of the Problem. Inform the identification of the Problem Urgency.                                                      |

**Table 1 - List of Key Fields**