--- title: Problem slug: en/problem description: Improve IT services and minimize the impact of incidents with an effective Problem Management process. Identify root causes, take action to eliminate errors, and prevent recurring issues for optimized performance. docTags: createdAt: 2021-10-27T19:34:52.000Z --- ## Presentation The **Problem Management** process is responsible for the definitive solution and prevention of failures behind the incidents that affect the normal operation of IT services. According to ITIL, the main goal of **Problem Management** is to minimize the adverse impact of incidents and problems caused by errors in the IT infrastructure of business and to prevent the recurrence of these errors. This process is intended to **find the root cause of the problems and initiate the action that will eliminate the error**.