--- title: Questionnaires Management slug: en/questionnaires-management description: Learn how questionnaires are utilized in the CITSmart Platform to gather crucial information throughout the ticket management, Change, Release, and Problem processes. Understand how these questionnaires serve as effective checklists, ensuring streamline o docTags: createdAt: 2021-10-27T00:36:52.000Z --- **Questionnaires **are instruments that can be used to collect information. In the **CITSmart** **Platform**, they can be used to capture information at the beginning of an attendance (**Ticket Management**) and serve as resources for applying checklists in the processes of Change, Release, and Problem.