---
title: Reactivating Suspended Ticket 
slug: en/reactivating-suspended-ticket
description: Learn how to reactivate a suspended ticket by following simple steps in the Ticket Management functionality. Access the main menu, select the desired ticket, and click on the Reactivate option. Ensure to have the necessary permission and confirm the react
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows <font color="#3b9f0f">**reactivating a ticket suspended**</font>.

## Before getting started

- [x] It is necessary to have permission to reactivate a ticket suspended.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket and select "**Reactivate**" in the menu options;
3. Confirm the reactivation of the ticket.