---
title: Refining Search in Knowledge Portal
slug: en/refining-search-in-knowledge-portal
description: Learn effective strategies for searching in the Knowledge Portal with this informative document. Discover the power of Boolean logical operators (+ and -) to prioritize or exclude specific words in your searches. Expand your search with synonyms and varyi
docTags: 
createdAt: 2021-10-27T17:23:43.000Z
---

This knowledge is intended to **guide and suggest the best ways of searching in the&#x20;**<font color="#3b9f0f">**Knowledge Portal**</font>.

1. ****<font color="#3b9f0f">**Connectors between terms (Boolean logical operator)\:**</font>****
   - **AND (+):** it is possible to search with more than one word, prioritizing one of them, in the result. Adding the positive sign "+" in front of the word, it'll be prioritized, for example, **ticket +delegate**;
   - **NOT (-):** it is possible to refine (reduce) the result, including words to be excluded from the list. E.g.: **Request -Incident**.
2. ****<font color="#3b9f0f">**Vary how to write a word, for example\:**</font>****
   - **Request**
   - **Requesting**
   - It is possible to search for a part of the word: **Reque**
3. ****<font color="#3b9f0f">**Use synonyms\:**</font>****
   - **Generate**
   - **Create**
4. ****<font color="#3b9f0f">**Search for the exact phrase\:**</font>****
   - Put the phrase you want with commas.
   - For example, "**How to delegate a ticket**"
5. ****<font color="#3b9f0f">**Navigate through the folders and click on one with the subject you want**</font>****