---
title: Registering Reason for Denial of Check-in
slug: en/registering-reason-for-denial-of-check-in
description: Learn how to register navigation reasons for check-ins in the CITSmart Enterprise ITSM Mobile application with this comprehensive guide. Access the functionality through the main menu, navigate to the appropriate tab, describe the reason, and save it effo
docTags: 
createdAt: 2021-10-26T23:50:08.000Z
---

This functionality allows <font color="#3b9f0f">**registering the navigation reasons of the check-in**</font>, which will be used when making the check-in through the <font color="#3b9f0f">**CITSmart** </font>**Enterprise ITSM Mobile** application.

## Procedure

1. Access the functionality through the main menu `Integrated Management >
    Service Force Management > Register Reason for Denial of Checkin`;
2. Go to the "**Register Reason for Denial of Checkin**" tab and describe the
   &#x20;reason;
3. Click on "**Save**".