---
title: Registering Ticket Execution
slug: en/registering-ticket-execution
description: Learn how to register and execute a ticket in a ticket management system. Follow the necessary requirements, such as obtaining permission and setting parameters, before proceeding. Access the ticket management functionality, select the ticket, and click "
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows <font color="#3b9f0f">**registering the ticket execution**</font>.

## Before getting started

To execute the ticket, it is necessary:

- [x] To have permission to perform the
  &#x20;operation and register previously the cause of the incident and the solution
  &#x20;category;
- [x] It is necessary to first enable **parameter 298** (set to "**S**");
- [x] It is necessary to also enter in **parameter 253,&#x20;**&#x74;he e-mail ID that is chosen to register
  &#x20;occurrence;&#x20;
- [x] As well as the notification e-mail template ID in **parameter 251**.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

So that the "**Write Solution/Response in the Knowledge Base**" option is
&#x20;available by checking the "**Resolved**" option of the ticket, you must
&#x20;configure **parameters 182** and **192**.
:::

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and then on the "**Open**" icon;
3. In "**Execution**", click on the "**Add Note**" icon and complete the necessary
   &#x20;fields (make a pertinent comment, register the date and time spent in the
   &#x20;execution of the ticket). You can allow this information to be viewed by the
   &#x20;requester when you select the "**Visible to Applicant**" field. Therefore, click
   &#x20;on "**Save**".

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x54;he registration of occurrences related to the ticket is done through the "**Add Note**" button. The history of all ticket instances can be viewed by clicking on the "**History**" icon, located in the upper right corner of the screen.
:::

4\. If you have completed the ticket service, in the "**Closure**" area, change the status of the ticket to "**Solved**", just click on the situation to change. Also, inform the data on the solution performed:

- If the ticket type is Incident or Request, complete the required fields (Cause, Solution Category, Cause Detail, Response Solution, Set whether the "**Answer Solution**" in the Knowledge Base and whether the solution is temporary). If you chose to "**Save the Solution/Response in the Knowledge Base**" when you save the ticket, the knowledge is created and linked to the ticket;

5\. Click on the options button and then "**Save**" to complete the operation.