---
title: Registering Ticket Template
slug: en/registering-ticket-template
description: Learn how to efficiently manage tickets and templates with our comprehensive guide. Register questionnaires and Neuro forms before utilizing the ticket/template manager feature, accessible from the main menu. Create new templates and fill in required fiel
docTags: 
createdAt: 2021-10-27T00:34:01.000Z
---

This feature allows the <font color="#3b9f0f">**manager to add, change and delete ticket templates**</font>.

## Before getting started

- [x] The Questionnaire type ticket/change template requires the previous registration of a questionnaire;
- [x] The Neuro type ticket/change template requires the previous registration of the Neuro form.

## Procedure

1. Access the functionality through the main menu `System > Ticket/Change Template`;
2. Click on "**New**";
3. The type of template selected will define the fields to fill:
4. Identify the template using the "**Identification of the service request template**" field;
5. Name the template using the "**Template name**" field;
6. Select the checkboxes available for the templates:
   - Applicable to Ticket;
   - Enable targeting;
   - Enable status;
   - Enable configuration item;
   - Enable change;
   - Enable problem;
   - Enable solution;
   - Enable related requests;
   - Enable the save and continue button.

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x57;hen selecting the "**Applicable to Ticket**" checkbox, the user understands that the type of template is applicable only to the ticket.
:::

:::hint{type="info"}
🖊 <u>**Note**</u>**:&#x20;**&#x57;hen selecting the "**Neuro**" Template Type, the new checkbox type field will be displayed with the text: "**Applicable to Change**". When selecting this field the user understands that the type of template is applicable only to the Change.
:::

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!**

In the case of "**Neuro**" type templates, the user can inform that the template will be used for both tickets and changes.
:::