--- title: Registering Ticket via Template slug: en/registering-ticket-via-template description: Learn how to register a ticket using a template in this document. Ensure you've registered the necessary groups, units, contracts, and portfolios before proceeding. Link contracts to services, groups to contracts, units to contracts, users to units, and u docTags: createdAt: 2021-10-27T20:28:47.000Z --- This functionality allows **registering a ticket via a template**. ## Before getting started It is necessary: - [x] To register previously the group, unit, contract, and portfolio with service and activities of request and incident; - [x] To link contract to the service, group to the contract, unit to the contract, user to the unity, and user to the group; - [x] It is also necessary to have the requests, and incidents linked to the service contract; - [x] To set the time of attendance of the activities of request and incident; - [x] To register the templates to register a request using this functionality. ## Procedure 1. Access the **Ticket Management** functionality through the main menu `Processes > Ticket Management > Ticket`; 2. Click on the "**Actions**" button located on the bottom right side of the screen, then click on the "**Register via template**" button. The screen of templates with a list of templates will appear; 3. Select the template you want and you will be directed to the Ticket Registration screen with the fields completed as the template you have chosen. Complete the complementary information necessary; 4. Click on the "**Actions**" button and then on the "**Save**" button.