---
title: Release Notes - 2020
slug: en/release-notes-2020
description: This document provides a comprehensive overview of various versions of CITSmart software, including details about the latest Neuro software version and the release of CITSmart Version 9.0. Discover the latest corrections, improvements, and functionalities
docTags:
createdAt: 2023-08-10T13:04:46.039Z
---
## Version 9.1.2.22 (2020/12/03)
Before downloading this version, check the guidelines in the following document:
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Welcome to **CITSmart** Version 9.1.2.22. This version presents the following items:
| **Number** | **Type** | **Description** |
| ------------- | ---------- | -------------------------------------------------------- |
| 10176 | Correction | Lookup component correction |
| Incident 5800 | Correction | Error correction when limiting a select with TOP command |
Welcome to **Neuro **1.3.6.1
The version presented has the following correction(s):
| **Number** | **Type** | **Description** |
| ---------- | ---------- | -------------------------------------------------- |
| 10476 | Correction | \[My 5802] - Neuro side menus not working properly |
## Version 9.1.2.13 (2020/11/03)
Before downloading this version, check the guidelines in the following document:
::File{src="https://api.archbee.com/api/presign/pu5VMc-2TW3GQX4ly5Xp7/Alv9kU5tTQKxUljGqaNF4_guidance-citsmart-91213.zip" label="Guidance-Citsmart-91213.zip" isUploading="false"}
Welcome to **CITSmart** 9 Version 1.2.13. This version features the following items:
| **Number** | **Type** | **Functionality** | **Description** |
| ---------- | ---------- | ----------------- | --------------------------------------------------------------------------------- |
| 10005 | Corrective | System | Corrections in the Audit |
| 10008 | Corrective | Ticket Mgmt. | Correction in the visualization of the SLA to be Combined |
| 10011 | Corrective | Webservice | Improvement in telephony webservice regarding user session |
| 10012 | Corrective | Ticket Mgmt. | Correction in the rendering of Neuro forms |
| 10013 | Corrective | Ticket Mgmt. | Correction in viewing a ticket |
| 10019 | Corrective | Ticket Mgmt. | Correction when updating the list Without Responsible |
| 10022 | Corrective | Ticket Mgmt. | Correction in the recovery of tickets for comments |
| 10023 | Corrective | Webservice | Correction of the mechanism for websocket telephony with Neuro |
| 10031 | Corrective | Ticket Mgmt. | Correction in Reclassified comment records |
| 10034 | Corrective | Ticket Mgmt. | Correction in viewing the ticket requester's information |
| 10035 | Corrective | Webservice | Include information about the ticket created in the new telephony modal |
| 10044 | Corrective | Chat | Correction to advance canceled/closed ticket chatcall flow |
| 10047 | Corrective | Ticket Mgmt. | \[My 5540] – Correction in sending e-mail at the end of the service |
| 10051 | Corrective | Ticket Mgmt. | \[My 5317] - Problem with query that is not being filtered according to group |
| 10052 | Corrective | Ticket Mgmt. | Not listing tickets for user who has only 'I can comment' permission |
| 10056 | Corrective | Ticket Mgmt. | \[My 5405] - Intermittent error while attempting token approval |
| 10057 | Corrective | Portfolio Mgmt. | \[My 5351] - Record button problem when editing a Portfolio |
| 10058 | Corrective | Ticket Mgmt. | \[My 5339] - Error creating ticket via email reading |
| 10061 | Corrective | Chat | \[My 5450] - Error starting a chat conversation |
| 10065 | Corrective | Ticket Mgmt. | Check for error when searching through the advanced search |
| 10083 | Corrective | Ticket Mgmt. | Correcting SLAtype internationalized key on request occurrence |
| 10093 | Corrective | Ticket Mgmt. | Handle closing transactions in transacitionControlerIMPL |
| 10097 | Corrective | Ticket Mgmt. | Correction of message "Please wait, loading ..." in the audit |
| 10098 | Corrective | Ticket Mgmt. | Treat null pointer in the OcorrenciaSolicitacaoNeuro class |
| 10178 | Corrective | Flow | Field creation for scheduling Rhino Script executions |
| 10204 | Corrective | Portfolio Mgmt. | Correction in the exclusion of Incident Cause in the Portfolio |
| 10211 | Corrective | System | Correction when adding an image to the image gallery |
| 10216 | Corrective | Portfolio Mgmt. | Correction in the mandatory field in the Portfolio |
| 8542 | Corrective | Ticket Mgmt. | Displaying comment responses in CSV export |
| 8589 | Corrective | Ticket Mgmt. | Display the names of attachments in the ticket creation history |
| 9320 | Corrective | Ticket Mgmt. | Include information on Inclusion and Exclusion from business processes |
| 9826 | Corrective | System | Removal of the SequenceBlock |
| 9839 | Corrective | Problem Mgmt. | \[My 5160] - Error adding problem portfolio |
| 9890 | Corrective | Ticket Mgmt. | \[My 5408] - Correcting error when displaying contract name when viewing ticket |
| 9915 | Corrective | Problem Mgmt. | Error when unlinking Problem Portfolio contract |
| 9955 | Corrective | Ticket Mgmt. | \[My 5403] -Check audit failure when reporting Ticket Reclassification |
| 9949 | Corrective | Ticket Mgmt. | \[MY 5352] - Check delegation history that is not shown in the ticket history tab |
| 9965 | Corrective | Ticket Mgmt. | Check that is not showing the reason for the reclassification in history |
| 9968 | Corrective | System | \[My 5338] - Slowness in the VNS environment when listing ticket queue |
| 9957 | Corrective | Ticket Mgmt. | \[My 5121- 5180 - 5163] Error inserting attachment in subticket created by copy |
| 9959 | Corrective | Ticket Mgmt. | \[My 5172]- Ticket screen pagination going to zero |
Welcome to **Neuro **1.3.5.1
The version presented has the following correction(s):
| **Number** | **Type** | **Description** |
| ---------- | ---------- | -------------------------------------------------------------------------------------- |
| 100175 | Corrective | Correction in internationalization in a clustered environment |
| 10049 | Corrective | \[My 5357]- Failed to validate button permissions, even with user with permission |
| 9751 | Corrective | \[My 5153] - Check that files that have names with special characters are not uploaded |
## Version 9.1 (2020/09/14)
Welcome to **CITSmart** Version 9.1. This version presents the following items:
| **Number** | **Type** | **Functionality** | **Description** |
| ---------- | ---------- | -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 9635 | Corrective | Release Mgmt. | Fixed the reopening icon display on the release's advanced search screen |
| 9594 | Corrective | Change Mgmt. | Error in the change listing due to the Active flag created in the work item table |
| 9607 | Corrective | Ticket Mgmt. | Failure in the advanced search |
| 5089 | Corrective | Ticket Mgmt. | Error in the reading of the requester email |
| 5002 | Corrective | Project registration | Failed to search for roles of the project registration |
| 9579 | Corrective | Problem Mgmt. | Error when solving a problem |
| 9570 | Corrective | Ticket Mgmt. | Error viewing the flow on a ticket |
| 4930 | Corrective | Ticket Mgmt. | Check for SLA calculation error |
| 9408 | Corrective | Knowledge Mgmt. | When accessing the Knowledge Portal with an external user, the Visitor tries to upload the file found in the Knowledge, the upload is not performed |
| 9412 | Corrective | Chat | Chat presenting Error only in the Log when Capturing and Advancing the Flow |
| 4997 | Corrective | Ticket Mgmt. | Mailbox duplication correction |
| 9378 | Corrective | Ticket Mgmt. | In the Smart Portal, in a history of a ticket, when searching for the Identifier, the field is not the correct size and it's not being possible to type and presents the error "Failed to load resource: the server responded with a status of 403 ()" |
| 9287 | Corrective | Group registration | Error accessing the Group screen |
| 9289 | Corrective | Person registration | Employee Search screen with a Front End error when searching for an Employee with a status equal to "Inactive" |
| 9218 | Corrective | Knowledge Mgmt. | Knowledge registration doesn't open |
| 4875 | Corrective | Simple | Adjusted in the view of an expired sprint |
| 9219 | Corrective | Ticket Mgmt. | Upload ticket attachment freezing in the screen |
| 9221 | Corrective | Smart Portal | Correction in the Close Button that remains inert after recording a ticket |
| 9282 | Corrective | Flow | Flow error when linking a "Maintenance" questionnaire, whether mandatory or not |
| 4633 | Corrective | Ticket Mgmt. | System is not creating ticket with an existing user in the system |
| 9126 | Corrective | Webservice | Present questionnaire in the application |
| 9217 | Corrective | Change Mgmt. | Portfolio of Change doesn't open |
| 4861 | Corrective | Ticket Mgmt. | Duplication of reclassified ticket |
| 4668 | Corrective | Ticket Mgmt. | Duplication of flow task in delegation |
| **Number** | **Type** | **Functionality** | **Description** |
| ---------- | ----------- | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 9201 | Improvement | Ticket Mgmt. | Flag inclusion in the flow work item for application performance gain |
| 9583 | Improvement | Ticket Mgmt. | Change when searching for permissions in the ticket listing |
| 9434 | Improvement | System | Remove access screen from application data Tools |
| 9584 | Improvement | Ticket Mgmt. | Change when searching for executing groups in the ticket listing |
| 9427 | Improvement | Webservice | Allow to answer creation questionnaire by the application |
| 9440 | Improvement | Webservice | Allow filtering tickets through the application |
| 8837 | Improvement | Webservice | Create webservice that lists the groups to be directed to a ticket |
| 9342 | Improvement | Webservice | Reclassify ticket by the application |
| 9429 | Improvement | Webservice | Increase the capacity of the Employee Registration Extension field |
| 9428 | Improvement | Webservice | Identify the type of questionnaire rendered for application identification |
| 9333 | Improvement | Webservice | Present information designed on the user actions in the application |
| 9011 | Improvement | Webservice | Allow flow options in the application |
| 8840 | Improvement | Webservice | Create webservice that lists the reasons for suspending a ticket |
| 8834 | Improvement | Webservice | Create webservice that lists Units for selection |
| 8839 | Improvement | Webservice | Create webservice that lists the solution categories for solving a ticket in the application |
| 8832 | Improvement | Webservice | Present closing and responsible information for consumption of the application |
| 9297 | Improvement | Ticket Mgmt. | Elimination of unnecessary tickets in the filterContract method of class ServiceConquestIncident - Removed supplier and customer restore within contract iteration |
| 9010 | Improvement | Webservice | Delete attachments of the application |
| 8413 | Improvement | Person registration | Create and Search for People |
| 8838 | Improvement | Webservice | Create webservice that lists the causes for solving a ticket |
| 9313 | Improvement | Ticket Mgmt. | Include queue handling for data extraction in "Advanced Search" |
| 8833 | Improvement | Webservice | Webservice that allows to delegate a ticket to an analyst |
| 9222 | Improvement | Ticket Mgmt. | Performance - Replace employeecontract by materialized view |
| 8855 | Improvement | Webservice | Allow to list users and groups that can be delegated on a ticket |
| 8836 | Improvement | Webservice | Create webservice that lists the location of a ticket unit |
| 8835 | Improvement | Webservice | Create webservice that lists the ticket contact source |
| 8426 | Improvement | | Place the name of the customer who has licensed the environment at the end of the page |
Welcome to **Neuro **1.3.5.0. The version presented has the following correction(s):
| **Number** | **Type** | **Description** |
| ---------- | ---------- | -------------------------------------------------------------------------------------------- |
| 7814 | Corrective | Refactory of integration with ITSM to allow the flexibility of the external URL of the Neuro |
| 8416 | Corrective | Correction of the error when using ESI flow as a component in the workflow |
| **Number** | **Type** | **Description** |
| ---------- | ----------- | -------------------------------------------------------- |
| 7751 | Improvement | Adjust component property names in Portuguese to English |
| 7774 | Improvement | Translation error in NEURO --> ESI |
## Version 9.0 (2020/07/10)
Welcome to **CITSmart** Version 9.0. This version presents the following items:
| **Number** | **Type** | **Functionality** | **Description** |
| ---------- | ---------- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| 8968 | Corrective | Experience Center | Correction in the return of the list of Portfolios when parameter 293 that filters the portfolio by access groups is enabled |
| 4818 | Corrective | Time of Service | Correction in scheduling an activity to link to the registered SLA |