---
title: Release Notes - 2022
slug: en/release-notes-2022
description: Learn about the different versions of CITSmart software and their bug fixes. Find compatibility information with the Neuro system and discover how each version resolves common issues like email sending, SLA calculations, and ticket management problems. Th
docTags:
createdAt: 2023-08-10T13:05:53.714Z
---
## Version 9.2.2.8 (2022/11/10)
Welcome to **CITSmart** Version 9.2.2.8. This version presents the following bug fixes:
| **Number** | **Type** | **Description** |
| -------------------- | ---------- | ------------------------------------------------------------------------------------------------------------------ |
| TASKER 14987 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
| ITSM 11164 | Correction | Bug fix when reopening a ticket that was not recalculating the time the ticket was closed |
| TASKER 14901 | Correction | Correction in the handling of sending emails, GraphMail |
| ITSM 10784 | Correction | Bug fix when typing the ticket number in the search bar, the ticket was only displayed if the screen was refreshed |
| ITSM 10783 and 11164 | Correction | Correction with SLA recalculation and SLA with service time limitation |
| TASKER 14898 | Correction | Adjustment on the maintenance screen to link a service time to a contract |
| TASKER 14966 | Correction | Fix in order to allow getting objects on the execution of a flow that uses integration flows |
| ITSM 10783 | Correction | Service time screen fix |
| ITSM 10855 | Correction | EVM module fix |
For this version, the compatible **Neuro **is **1.3.7.6**
**Aditional orientations**
- It is necessary to give permission (**r**, **w**, and **x**) of writing and reading, in the folder where the GraphMail files will be saved;
- Tule that forced priority to be Low was removed so that an SLA could be set to "**Agreeable**". Now, when closing a ticket, the deadline date is always recalculated, when the last task is not accounted for by the SLA;
## Version 9.2.2.7 (2022/09/30)
Welcome to **CITSmart** Version 9.2.2.7. This version presents the following bug fixes:
| **Number** | **Type** | **Description** |
| ------------ | ---------- | ------------------------------------------------------------------------------------------------------ |
| ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
| ITSM 11245 | Correction | Bug fix in the Experience Center registration |
| ITSM 11246 | Correction | Portfolio bug fix |
| ITSM 11247 | Correction | Bug fix for flow notification |
| ITSM 10786 | Correction | Bug fix where page forwarding error occurred when logging from visitor to user in the knowledge base |
| TASKER 14943 | Correction | NullPointer bugfix - when closing a ticket that has related and has already been reopened |
| TASKER 14944 | Correction | Bug fix where the system was not sending notifications to stakeholders that there was a comment record |
For this version, the compatible **Neuro **is **1.3.7.6.**
**Procedure to receive e-mail notification for comment registration:**
1. Register stakeholders in the knowledge register;
2. Fill in the parameters to send an e-mail with this functionality:
- SMTP\_ENVIO\_RemetenteNotificacoesSolicitacao - 10
- ID\_MODELO\_EMAIL\_ENVIO\_COMENTARIO\_BASE\_CONHECIMENTO - 457
3. Register a comment;
4. Check if a comment registration notification e-mail has been sent.
## Version 9.2.2.6 (2022/09/28)
Welcome to **CITSmart** Version 9.2.2.6. This version presents the following bug fixes:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | ---------------------------------------------------------------------------------- |
| ITSM 11013 | Correction | Bug fix that corrupted a ticket by linking a change ticket to a ticket management |
| ITSM 11245 | Correction | Bug fix in the Experience Center registration |
| ITSM 11246 | Correction | Portfolio bug fix |
| ITSM 11247 | Correction | Bug fix for flow notification |
For this version, the compatible **Neuro **is 1.3.7.7.
## Version 9.1.2.35 (2022/09/20)
Welcome to **CITSmart** Version 9.1.2.35. This version presents the following bug fixes:
| **Number** | **Type** | **Description** | **Attachments** |
| ------------ | ---------- | ------------------------------------------------------------------------------------------------------------- | --------------- |
| Tasker 14781 | Correction | Change the message on the ticket view screen | |
| Tasker 14779 | Correction | Check Null Pointer error when requesting system access via Knowledge Portal | |
| Tasker 14687 | Correction | Check the possibility of removing the "**Register Opinion**" action from closed tickets in the *Smart Portal* | |
| Tasker 14782 | Correction | Adjust issue keys not bringing request data | |
| Tasker 14665 | Correction | OAUTH2 integration for email | |
| ITSM 10782 | Correction | Allow approval via e-mail for a user without system access | |
For this version, the compatible **Neuro **is 1.3.7.7.
## Version 9.1.2.34 (2022/08/09)
Welcome to **CITSmart** Version 9.1.2.34. This version presents the following bug fixes:
| **Number** | **Type** | **Description** |
| ---------- | ---------- | ----------------------------------------------------------------------------------------------------------------------- |
| 14735 | Correction | Adjust line break in notification keys of scaling |
| 14733 | Correction | Handle HTML injection in CitFrameWork screens |
| My 10332 | Correction | Check system keys for errors when using the notification e-mail |
| 14664 | Correction | Handle e-mail sending keys in Problem, Change, and Knowledge Management |
| My 8566 | Correction | Bug checked when reclassifying ticket when it was already captured. |
| My 8326 | Correction | When changing the folder of knowledge, a notification is sent to those involved, even if it is configured not to notify |
| My 10575 | Correction | Error when logging in from Mobile in ITSM |
| My 10593 | Correction | Check for behavior failure in Experience Center not returning to Portfolio Screen after opening the ticket |
| My 10428 | Correction | Error in the keys $\{NOMEGRUPOATUAL} e $\{GRUPOATUAL} when sending an e-mail |
| My 10191 | Correction | Show Captcha |
| My 10324 | Correction | Error on the Problem screen when showing the priority label |
| My 10257 | Correction | Create parameters to include ChatBot Widget on the login screen |
| My 10315 | Correction | Vulnerability bug fix |
| 14736 | Correction | Adjust key $\{DESCRSITUACAO} because it is returning a code line |
| 14775 | Correction | Notify Requester on Delegation of a Ticket |
For this version, the compatible **Neuro **is 1.3.7.6.