---
title: Scheduling Ticket Activity
slug: en/scheduling-ticket-activity
description: Learn how to schedule activities from a ticket using the Ticket Management functionality. Follow the step-by-step guide on accessing the feature, selecting the ticket, and using the "Schedule Activity" option. Fill in the required information in the Creat
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality schedules the <font color="#3b9f0f">**activities from the ticket**</font>.

## Before getting started

It is necessary:

- [x] To have registered previously the periodic activities groups to
  &#x20;schedule the ticket activities.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the ticket you want and select the "**Schedule Activity**"option in
   &#x20;the menu options;
3. Click on the <font color="#3b9f0f">**Create Schedule**</font> tab and complete the data necessary;
4. Click on "**Save**". Note that the activities scheduled can be viewed
   &#x20;in the <font color="#3b9f0f">**Agenda**</font>, placed in the internal menu of the ticket.