--- title: Service Level slug: en/service-level description: Learn how Service Level Management can help you ensure the quality of your IT services meets business expectations. Explore the processes of agreement, performance measurement, and cost justification that guarantee the delivery of current and planned IT s docTags: createdAt: 2021-10-27T18:59:33.000Z --- ## Presentation ******Service Level Management** is a process responsible for maintaining, improving and delivering the quality expected by the business, through agreements, contracts, measuring the performance, justifying the costs related to the business. The process also **assures that the current and planned IT services will be delivered with tangible results**. This can be done through a constant cycle of negotiation, as well as agreement, monitoring, reporting, and revision of goals and results by means of action to correct and improve the service level delivered.