The Smart Portal is a feature of the solution that makes available the Service Catalog (Business and Support) to the system users and allows to make several actions, including:
It is necessary to have registered the contract, the definition of the time of attendance for the request/incident activities;
It is also necessary to have registered, in the Smart Portal, the portfolio with services and activities of request and incident.
🖊 Note: The knowledge available in the "Knowledge" tab of the "Service" item can be defined in two levels:
3. When clicking on the "Menu" icon, the shortcuts to some actions will be presented. It is allowed to view the requests created by the user when clicking on the "My Requests" icon, view ticket approvals made by the user, observe news and active campaigns (questionnaires) about the organization.