---
title: Surveys and Feedback
slug: en/surveys-and-feedback
description: Learn how to effectively assess user satisfaction on our platform by implementing surveys in different scenarios and leveraging email notifications or the Service Portal. With these methods, collecting valuable customer feedback becomes effortless, enabli
docTags: 
createdAt: 2021-10-26T20:33:45.000Z
---

The platform has mechanisms to measure the satisfaction of users who use a service. The Search functionality enables the application of surveys to users in different contexts. 

Moreover, it is possible to promote searches by sending notifications via e-mail or in the Service Portal (**Smart Portal**). This will facilitate gathering customer feedback for customer satisfaction.