---
title: Suspending and Reactivating Multiple Tickets
slug: en/suspending-and-reactivating-multiple-tickets
description: Learn how to efficiently suspend or reactivate multiple tickets at once with this document. Make sure to have registered the tickets beforehand and obtain the necessary permissions. Follow a step-by-step procedure involving accessing the Ticket Management
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This functionality allows the <font color="#3b9f0f">**suspension or reactivation of multiple tickets at the same time**</font>.

## Before getting started

To suspend/reactivate multiple tickets, it is necessary:

- [x] To register
  &#x20;previously the ticket; and&#x20;
- [x] Have permission to suspend or reactivate multiple tickets;
- [x] In
  &#x20;addition to registering previously the contract, employee, group, and ticket
  &#x20;justification.

## Procedure

1. Access the **Ticket Management** functionality through the main menu `Processes  > Request and Incident Management > Service Request and Incident`;
2. Click on the "**Options**" icon located in the top right corner of the screen
   &#x20;and in "**Suspension/Reactivation**":
   - To suspend multiple tickets, select this option in the first field of
     &#x20;the window opened, and complete the filters with the requests that will
     &#x20;be suspended, such as contract, the requester (the person responsible for the request
     , the suspension - this field filters the ticket that the requester is),
     &#x20;group, justification, and its complement. After giving the information,
     &#x20;click on "**Suspend**" to perform the operation;
   - To reactivate multiple tickets, select the "**Reactivate
     &#x20;Request**" option, complete the fields necessary, such as contract, the requester
     &#x20;and the group responsible for the attendance of tickets that will be
     &#x20;suspended, and then click on "**Reactivate**" to perform the operation.&#x20;