Suspending Ticket

after creating a ticket, it is possible to manage its steps it is possible to manage its steps , including suspending the attendance, making the process more efficient before getting started to effect the suspension, the user should have permission to this action; in addition to having registered previously the justification of suspension procedure access the ticket management functionality through the main menu processes \> request and incident management > service request and incident ; select or search for the ticket; click on the ticket, select the " more options " button, and choose the " suspend " option what to do next verify in the page the tickets related if it has the " suspended " status