---
title: User Guide - CITSmart Experience Mobile Application
slug: en/user-guide-citsmart-experience-mobile-application
description: Learn how to install, configure, and utilize the CITSmart Experience mobile app on Android and iOS with this comprehensive document. Discover a range of features including location-based targeting, request filtering, and viewing service request details. F
docTags: 
createdAt: 2021-10-26T23:51:14.000Z
---

This document is intended to <font color="#3b9f0f">**provide guidance for installing, configuring, and using the**</font> <font color="#3b9f0f">**CITSmart** </font>**Experience mobile application**, available on both Android and iOS platforms.

The Experience application offers ease of service, targeting where the request is located, filtering of personal and workgroup requests, viewing the details of a service request, among many other possible features due to page rendering and responsive layout.

## Before getting started

To use the Experience application, it is necessary:

- [x] To create a menu with the options that can be accessed.

## Procedure

1. Install the **Experience&#x20;**&#x61;pplication natively from an online store (App Store or Play Store);
2. Click on "**Connections**":

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/uJiD1Zg5LWU7EW6Uhsqk4_image.png" size="32" width="234" height="303" caption="Figure 1 - Connection" position="flex-start" showCaption="true"}

3\. The system will open the screen to Configure the Connection:

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/nICemJ5tr1NgPqA9YcRQt_image.png" size="36" width="169" height="303" caption="Figure 2 - Connection Configuration" position="flex-start" showCaption="true"}

4\. If there is already a configuration registered, the user can edit it;

5\. To create a new connection, click on "**+**";

6\. The "**New Connection**" screen to register the connection will appear;

7\. Enter the data:&#x20;

::Image[]{src="https://api.archbee.com/api/optimize/pu5VMc-2TW3GQX4ly5Xp7/6018HLDkifb_tcLw5Q2Ns_image.png" size="38" width="270" height="480" caption="Figure 3 - New Connection" position="flex-start" showCaption="true"}

- ****<font color="#3b9f0f">**Name of connection\:**</font> enter the name of the instance;
- ****<font color="#3b9f0f">**Server URL\:**</font> inform the server address for connection to the use of the protocol (https) in the URL;
- ****<font color="#3b9f0f">**Domain\\User\:**</font> enter the domain (local/LDAP) and your user;&#x20;

:::BlockQuote
**E.g.: citsmart.local\name.surname**<u>**&#xD;**</u>
:::

- ****<font color="#3b9f0f">**Password\:** </font>system access credential;
- ****<font color="#3b9f0f">**Main Connection\:**</font> inform if the chosen instance will be the main one;
- ****<font color="#3b9f0f">**Available\:**</font>****

a. **Enabled:** the system will enable the connection to the server, and the physical positioning of the user will be obtained and registered;

b. **Disabled:** the system will not allow the connection to the server or register the physical position of the attendant.



8\. After entering the data of the connection you want, click on "**Save**";

9\. After the connection is added, the list of created connections will appear. To change a connection, just select and hold the connection and make the change;

10\. Log with the user and password used in the <font color="#3b9f0f">**CITSmart** </font>web;

11\. After connecting, it will appear on the screen with the menu of available features.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

If the device is changed, this connection must be deleted.
:::