--- title: Verifying my Tickets slug: en/verifying-my-tickets description: Learn how the Smart Portal enhances user experience by providing a convenient summary of service requests, eliminating the need to log in. Discover the "Activate/Deactivate Timer" feature, which efficiently tracks time spent and remaining for request atte docTags: createdAt: 2021-10-27T20:28:47.000Z --- This functionality allows **providing a summary of the service requests** (tickets) made by the user. The access to the user requests can be done in the **Smart Portal**, making the query quicker, without the need to enter into the system. This screen has the timer called "**Activate/Deactivate Timer**" that, when activated with a click, presents a timer about the time spent and the time left to finish the request attendance in the field Remaining item list time. # Before getting started To verify your tickets, it is necessary: - [x] To register previously the service request; and - [x] The Configuration Item; - [x] The CI should be linked to the request. ## Procedure 1. Access the **My Requests** functionality through the main menu `Processes > Request and Incident Management > My Requests`; 2. Enter a specific configuration item or click on "**Search**" to present the list of all items registered.