---
title: Configuring Sound Notification
slug: hyper-en/configuring-sound-notification
description: Learn how to set up an audible alarm in your ticket queue to ensure attendants are notified of new tickets. Follow the steps to create a notification template and add a "Notification" element to your workflow. Once configured, the alarm will alert attenda
docTags: 
createdAt: 2021-10-27T00:01:24.000Z
---

This feature allows the <font color="#3b9f0f">**configuration of an audible alarm to signal to the attendants the arrival of a new ticket in their ticket queue**</font>.

## Before getting started

- [x] It is essential to have at least one workflow defined in your <font color="#3b9f0f">**CITSmart** </font>environment;
- [x] And also having the minimum conditions for audio playback on your computer;

## Procedure

### Creating Notification Template

1. Access the functionality through the main menu `System > Notificações > Notification Template`;
2. Click on "**New**" to create the template;
3. Inform the notification data, click on "**Sound Notification**" and import the audio file;
4. Save the information.

### Put the "Notification" Element in the flow

1. Access the main menu `Workflow > Flow Design`;
2. Select and edit the flow;
3. In the "**Diagram**" tab, click on the "**Extensions**" item, then click and hold the "**Notification**" item and drag it to the Design area;
4. Double click on the "**Notification**" icon, and then on "**Configuration**";
5. In the "**Notification Template**" field, select the template for the notification;
6. Save the changes in the flow;

## What to do next

Done, from now on it will be possible to identify new tickets by the sound notification.

:::hint{type="warning"}
⚠️ <u>**Attention**</u>**!&#x20;**

Even if the user receives several notifications at the same time, the audible alarm will only be triggered once.
:::