---
title: Using Smart Analytics (BI) to generate reports
slug: hyper-en/using-smart-analytics-bi-to-generate-reports
description: Learn how CITSmart Analytics, a powerful Business Intelligence (BI) solution, helps users analyze business information by creating graphs, dashboards, and tables. Discover the step-by-step procedure for generating reports and explore the various dimension
docTags:
createdAt: 2021-10-26T20:45:11.000Z
---
According to Wikipedia, **Business Intelligence** "comprises the strategies and
technologies used by enterprises for the data analysis of business information.
BI technologies provide historical, current, and predictive views of business
operations".
******CITSmart** **Analytics **is the BI solution for **CITSmart** data analysis.
With this feature, you can create **several graphs, dashboards, and tables with
data information registered in the instance**.
## Before getting started
- [x] It is necessary to have the BI application installed, configured, and communicable with your **CITSmart** instance.
## Procedure
1. Access the main menu `Processes > Reports > Smart Analytics > Smart Analytics`;
2. Select one potion in the "**Cubes**" tab (default: Change Requests, Releases,
Tickets);
3. In the "**Measures**" tab select a type of measure to use in the report, then
click on it, it will be added to the "**Measure**" field of the dashboard;
4. In the "**Dimensions**" tab, the options that will serve as a database
of the report are available. Select and drag an option into one of the boxes of measurements and
dimensions on the dashboard: Columns, Rows, and Filters;
5. On the right side of the dashboard you can configure the report in several table and chart formats;
6. To change the position of the measurement units in the table/graph, click on the detail button available in each dashboard measurement box;
7. To export the report, click on "**Export**" and select the format (PNG and PDF);
8. After finishing the report, click on "**Save query**".
### Units available
| **Dimension** | **Objective** |
| --------------------------- | -------------------------------------------------------------------- |
| **Activity** | It presents the activities that were created within the instance |
| **Date** | It makes the available day, month, year, bimester, quarter, semester |
| **Executor Group** | Group Code/ID, name of executor group |
| **Group Solver** | Code/ID, name of solver group |
| **Locality** | It presents the location of the requester |
| **Priority** | It presents the ticket priority |
| **Requester** | It presents the name of the requester |
| **Responsible** | It presents the name of responsible |
| **SLA Status** | It presents SLA status |
| **Service Level Agreement** | It presents code/ID and SLA |
| **Source** | It presents the source of the attendance |
| **Technical** | It presents the technical name |
| **Ticket Status** | It presents the code/ID and ticket status |
| **Unity** | It presents code/ID and the unit of the requester |
Example of Knowledge base Analytics:
