---
title: Analyzing Event Trends
slug: itsm-en/analyzing-event-trends
description: Learn how to generate Events Trend Analysis charts by Business Service within a specific period using this step-by-step document. Discover how trend analysis can help forecast future results and maximize data utilization. Ensure you have the Events module
docTags: 
createdAt: 2021-10-27T20:28:47.000Z
---

This function aims to <font color="#3b9f0f">**generate Events Trend Analysis charts**</font> by Business Service in a given period, in order to analyze the events.&#x20;

Trend analysis consists of using data to forecast future results. This functionality can only be used in instances where the client also deployed the Events module.

## Before getting started

To make the event trend analysis, it is necessary:

- [x] To register a
  &#x20;contract, a service request (ticket);
- [x] Configure the <font color="#3b9f0f">**CITSmart** </font>**Event Monitor**
  &#x20;connection;
- [x] Besides installing and configuring the monitoring tool.

## Procedure

1. Access the functionality event trend analysis through the main menu
   &#x20;`Processes > Request and Incident Management > Trend Analysis`,
   &#x20;**Events&#x20;**&#x74;ab;
2. Complete all mandatory fields;
3. Click on "**Search**";
4. The system will filter and total the events that meet the selected filters,
   &#x20;and will generate four results tabs, for example, **Classification,
   &#x20;Configuration Item, Technical Service&#x20;**&#x61;nd **Business Catalog**;
5. Each result tab will contain a button for generating the trend analysis
   &#x20;chart, which displays the dates that comprise the period reported in the
   &#x20;filters, and the number of occurrences of events on that particular date.
   &#x20;Therefore, to generate the chart for trend analysis of the events by
   classification, CI, technical service, and/or business service, click on
   &#x20;"**Generate Chart**".